Terms and Conditions
1. Terms and conditions
Terms and conditions apply to guests and all members of their party (including day visitors). It is the guests’ responsibility to ensure that each member of their party is aware of and accepts the terms and conditions and the obligations contained herein. We reserve the right to cancel a booking without compensation or refund should guests not comply with any of the terms and conditions outlined below.
2. Arrival and departure
Our usual booking week runs from Saturday to Saturday but if your preferred arrival or departure falls on a different date we will do our best to accommodate you. Short breaks are for a minimum of 3 nights and are accepted at our discretion. Short breaks which do not start or finish on a Saturday will only be accepted within one month of the proposed arrival date. In order to prepare the holiday cottages for our next guests we ask that you arrive after 4pm on the day of arrival and leave by 10am on the day of departure. Luggage can be left at the farmhouse before 4pm by prior arrangement and occasionally extensions to departure times can also be accommodated by prior arrangement.
All bookings must be made by people aged 18 or over. Initially bookings may be provisional by telephone, or e-mail. No booking is confirmed until a non-refundable deposit of 25% of the agreed booking cost has been received and cleared by our bank. The remaining balance payment will be due 6 weeks before the first day of the booking. Please note you may lose your booking and deposit if we do not receive the full balance as stated.
For late bookings (within 6 weeks of arrival date) payment is required in full at the time of booking.
The price includes all heating, electricity, wireless internet access (see below), bed linen, bath and hand towels, tea towels and basic cleaning materials. A cot and highchair (plus a stair gate in The Granary) are also available at no additional charge upon request; please inform us at the time of booking if you wish these items to be set up before your arrival. Cheques should be made payable to Meadowview Cottages.
If you have to cancel your booking please inform us immediately and we will endeavour to re-let the holiday cottage(s) and return your payment in full. If this is not possible, all monies which have been paid will be forfeited. For this reason CANCELLATION PROTECTION INSURANCE IS STRONGLY RECOMMENDED. You may not under any circumstances transfer your booking to anyone else without our consent.
Following your booking, in the unlikely event of your holiday cottage becoming unavailable due to circumstances beyond our control, every effort will be made to provide an alternative holiday cottage at Meadowview Cottages or at nearby self catering accommodation. If this is not possible a complete refund will be paid including the deposit.
We do not accept responsibility for breakdown in public or local supplies, including water and electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed necessary. In the case of any breakdown guests are asked to notify the owners immediately and we will endeavour to rectify the fault as soon as is practically possible.
In the event of a national or local disease outbreak, whether human or animal, guests will be required to take bio-security steps deemed necessary by ourselves in order to protect the health status of our animals. We also reserve the right to cancel any booking at any time if the risk to our livestock is deemed unacceptable by ourselves. In such cases a full refund will be given.
We retain the right to refuse to hand over holiday accommodation to a guest, or to repossess holiday accommodation if it is reasonably believed that damage is likely to be caused, or can repossess the self-catering holiday cottage if damage has already been caused. No refunds will be given in these circumstances.
Any complaints must be made to the owners immediately. No complaints will be entertained after the end of the hire period or after the guest has departed.
Meadowview Cottages has a no smoking policy in any of the holiday cottages. Smoking is also strictly prohibited around the farmyard and associated agricultural infrastructure, including, but not exclusive to, standing crops, harvested crops and stubbles and field stored forage. Any incidents resulting from violation of our no smoking policy will be pursued on an individual basis.
Guests may not bring any personal shotgun or firearm (including air powered guns) to Meadowview Cottages under any circumstances or for any reason whatsoever.
Guests may not operate Unmanned Aerial Vehicles (including kites and drones) on any part of the farm or around the holiday cottages.
Please ensure children are not allowed to wander around unsupervised outside of the designated visitor areas. Meadowview Cottages are based on a working farm and the farm can be very dangerous. Please be aware that there are regular movements of machinery and livestock around the farmyard and wider holding and that the persons and animals involved in these operations may not be aware of your presence. We will provided guided tours if requested at times convenient to ourselves, generally after the morning feeding duties have been completed.
Guests may be asked to leave immediately if their conduct is considered to infringe our terms and conditions/rules or is likely to impair the enjoyment, comfort or safety of other guests, staff and/or animals. No refunds will be given in these circumstances.
If guests or any member of their party has or has just had a an infectious or contagious medical condition the owners have the right to refuse to accept the booking, cancel the holiday, or ask the guest to leave Meadowview Cottages immediately should it be considered necessary, to protect the health of other guests and/or staff. The owners should be informed immediately should any condition develop within 4 weeks of the arrival date or during the stay at Meadowview Cottages.
The number of persons occupying the holiday accommodation must not exceed that stated at the time of booking, unless previously agreed with ourselves. Sub-letting of the holiday accommodation is strictly prohibited.
We cannot accept responsibility or liability for loss or damage to guests’ property, or for personal injury, or damage to bicycles, motorcycles or other motor vehicles parked at the guests’ risk.
We reserve the right to have access to the holiday cottages at all reasonable times, with prior notice whenever possible.
The owners endeavour to maintain high standards of comfort and cleanliness at all times. The guest must therefore undertake to keep all furniture, fittings and effects in the same good condition as they were found. If significant extra cleaning is required after departure it will be charged to the guest. The holiday cottages are offered on a self catering only basis, we do not offer bed and breakfast or provide cleaning services during your stay.
All damage must be reported to us as soon as possible. Accidental damage or breakage of a minor nature will not normally be charged for, but we reserve the right to charge for any non-trivial damage, losses or additional cleaning required howsoever caused. Immediate payment from the guest is required to cover any such costs.
Private fishing is not available to guests on our farm. The nature reserve and associated water bodies are accessible to guests but guests are responsible for their own safety. None of the water bodies should be considered safe for bathing or swimming.
We are unable to accept pets in the holiday cottages due to a number of working dogs on the farm. Guests that arrive with pets will be required to make alternative arrangements for the accommodation of their pets at their own expense.
No medical facilities are available on site.
Mobile phone reception inside the holiday cottages is variable depending on the service provider; however reception is available on all networks around the holiday cottage complex.
Use of the guest wireless internet access service is subject to availability. Whilst every effort will be made to ensure that guests receive an unencumbered service, we cannot be held responsible for restrictions or loss of service due to technical issues outside of our control. Guests are responsible for the security of their own computer. Download speeds are currently limited to a maximum of 2Mb/s due to our distance from the local exchange.
A full access statement is available to all guests on request at any stage of the booking process and will be supplied by post, please contact us for details.